Cancellation Policy

All bookings are non-refundable and non-transferable (to date or another dog) due to pre- prepared paperwork completion, and the time booked of the panelist and volunteers to allow for these clinics to take place. If you cancel less between 72 and 48 hrs before your session 50% of the service fee will be charged. If you cancel less than 48hrs before your session, 100% of the service charge will be charged. You MUST bring your KC registration certificate (the green A5 certificate NOT the pedigree tree) or ISDS registration certificate. Failure to bring these documents will mean that the test result cannot be given on the day and an additional fee (£11 per dog) will be charged for postage and administration. If details are not correct on completion of the online booking form for each dog the additional fee (£11) will also be charged on the day due to the administration of completing a new form. For the safety of the panelist, the volunteers and other owners and dogs, its is your responsibility to ensure your dog is of amenable temperament to receive eye drops and be restrained by yourself for the eye examination. If it is not possible to administer eye drops or perform the examination then the appointment will be abandoned. Rude, violent, disrespectful or confrontational behaviour will not be tolerated. If any of this is deemed the case you will be asked to leave immediately with no refund.